Meet Our Team
At ACCfamily, we believe that trust is at the heart of the home care industry, and the foundation for the basis of trust is stability within an organization. That is why we are proud to say that our care team is made up of core group of individuals who combined 75+ years of working with our agency.
Jim Lindsay
President & CEO
Born and raised in Colorado, Mr. Lindsay made his way out east originally as a minister before settling in Alexandria, Virginia, where he currently resides with his wife, Leslie. Felt called to business when the company started in 1994, Jim joined ACCfamily's team and has been leading it ever since. While you won't ever catch him boasting about it, Jim has earned his Executive MBA from the Saïd Business School in Oxford, UK.
Marbury D. Keys III
Director of Human Resources
Mr. Keys has been with ACCfamily since 2003 and just recently celebrated his 20th anniversary with the company. Marbury has vast knowledge of the nuances of human resources, but his experience in this industry has given him an invaluable expertise in knowing who will be a good fit to care for your loved one, and who will not. As a former member of the USMC, he is a perfect fit to maintain the order and discipline of the ranks, office staff included! We consider ourselves blessed and thankful for his service to our company and our country.
C. Casey Lindsay
Director of Administration
Mr. Lindsay has been with our agency since 2010. Originally starting out in a part-time capacity to, in his words, "pay for dates with my high-school sweetheart," Casey has since discovered a passion for senior care and subsequently risen from administrative assistant to Director of Administration. Casey prides himself in his ability to work with client's Long Term Care (LTC) policies and help them maximize their home care savings. Like his father, Casey went overseas to obtain his masters degree, going to the University of Edinburgh in Scotland, UK.
Karla Arguello
Senior Care Team Leader
Ms. Arguello joined our team in 2016. Ever reliable and quickly developing a strong reputation for customer service, Karla has risen to become our Senior Care Team Leader, responsible for the care coordination of multiple clients, along with the supervision of the other care team leaders we have on staff. With over 12+ years of customer account management, Karla is well-versed in managing complex care scheduling needs.
Daniel McKellop
City Director
Since joining in 2019, Dan has been essential to our team. He began as a Care Team Leader, quickly building trust and rapport with both clients and caregivers. Now, he expertly connects clients and their families with our caregivers, helping create personalized care plans tailored to each client’s needs. Dan’s leadership and dedication make him a key force in advancing our mission to provide exceptional home care services.
Melissa McCuistion
Care Team Leader
Melissa joined our team in 2018 as a dedicated caregiver, and through her hard work and commitment, she rose to the position of Care Team Leader. Melissa plays a crucial role in managing client care and supporting our caregiving staff. Her journey from caregiver to leader highlights her deep understanding of the needs of both clients and caregivers. We’re incredibly grateful to have Melissa as a key part of our core team!
Trusted and Experienced Caregivers
We not only believe in a stable administrative support team. In fact, we think the heart and soul of our agency is made up by our wonderful caregivers. They are the "face" of our agency as they will be the ones spending the most one-on-one time with your loved one. We only hire the most qualified individuals to be part of our care team. By paying our caregivers well above Alexandria's "living wage" we are able to attract and retain the best possible caregivers even amongst such a tight labor market. We are grateful to say that we have caregivers who have been with us for 10, 15 and even 25 years!
All of our new hires go through a rigorous hiring process. This includes interviews with multiple staff members, a state and national-level criminal background check, reference check, an evaluation of English proficiency, TB and COVID-19 tests, as well as certification checks.
The ACCfamily Difference
While we put more stock in what our clients think about us, we are honored to have won multiple awards over the years in recognition of our high-quality level of care. Here are some of the awards we have won over the years:
- A+ Rating by the Home Care Standards Bureau
- Best Home Care award 2020, 2022, and 2024
- Mount Vernon Lee Chamber of Commerce "Best in Business Award"
- Preferred provider status for At Home Alexandria, Mount Vernon at Home, Arlington Neighborhood Village, and Cherry Blossom PACE.
Client Feedback
“Lessons learned: Value your neighbors and friends advice, and when the time comes call ACCfamily.”
“The A in ACC must stand for angel because it what I referred to them as over the five months we used them. I can’t thank the team enough.”
“ACC Family are the only ones I would call when you need a care giver. Thank you for all that you do.”
Devoted to Loving & Serving Your Family
At ACCfamily, we are devoted to Loving & Serving you and your entire family. Take a moment to hear from our President and CEO, Jim Lindsay, talking about what those two core tenants mean to us:
Got Questions?
We strive for transparency. If you have a question for us, give us a call to find out more at 703-549-7894. We look forward to speaking with you!
Alternatively, you can fill out our contact form by following the link button below.