Home care: Frequently Asked Questions

Helping you find answers

Q: How do you supervise your caregivers?

A: ACC Family nurses monitor caregiver performance through site visits to clients’ homes. Caregivers are evaluated every 30-90 days (depending on in which state the client resides). We also have a computerized system that tells us whether our caregivers have arrived or left the client’s home. This system alerts us if someone is not where they should be, have left early, or are safely on the job.

Q: Can I trust the caregiver ACC Family sends?

A: At Adult Companion Care, we understand the importance of choosing the right caregiver for your loved one. To ensure that we are providing top quality home health care, our caregivers undergo a rigorous 18-point security check that includes reference, criminal background, E-Verify (Homeland Security), I.C.E. (Immigration and Customs Enforcement) and driving record checks to name a few. All caregivers are required to be Nurse Aides (N.A.) or Certified Nurse Aides (C.N.A.) and must pass an English proficiency exam. We monitor caregiver performance through site visits to clients’ homes and evaluate each caregiver every 30-90 days.

Q: How much do your home care services cost?

A: Home care needs come in all shapes and sizes, so ACC Family offers a wide range of care options. Our services range from $20 to $35 per hour, based on your desired care and care needs. We offer a free Initial Assessment by one of our trained and licensed nurses to determine what level of care is best for you. You may also have 24-hour Alert Care (meaning a caregiver is awake and alert at all times). Call ACC Family if 24-Hour Alert Care is needed.

Q: Is there a minimum number of hours? Are there other commitments or payments I have to make up front?

A: The smallest shift we offer is four (4) consecutive hours. This is the industry standard. Of course, you can add ANY length of time above 4 hours in any increment of time. We invoice you only for the exact time the caregiver is on the job. In terms of commitment, you do NOT have to commit any other time, number of shifts, pay a deposit, or commit to a certain length of service to ACC Family. You have enough to worry about without trying to guess how long homecare will be needed or what may happen in the future! Things can change very quickly and we are flexible.

Q: Are there other home health care services which take less time?

A: Yes! You can have our nurse drop by and check in with your loved one during business hours. This is called our “Nurse Check-In” service. Our nurse will spend between 15 to 45 minutes making sure everything is okay with your loved one.

Q: Do you have staff on call for emergencies?

A: Yes! When the office is closed, an on-call homecare coordinator is available at all times. Caregiver assistance is always readily available – regardless of whether you need help on a weekday or weekend.

Q: Do you provide live-in help?

A: Yes. We offer live-in homecare on both a short-term (two-week minimum) and long-term basis. See the information above regarding prices for this service.

Q: Is Home Care the same as Assisted Living?

A: Yes, with one key difference: Home Care takes place in the personal home of a client, whereas generally Assisted Living takes place in a nursing facility.

Q: Do you provide senior care respite?

A: Yes! We understand that most family caregivers need some personal time for refreshment and renewal – whether that means half a day at the mall, a short trip, or a vacation. Let ACC be your extended family. Our caregivers can fill in when you need time away.

Q: We are planning a visit to the Washington, DC area. Can you help us take care of a family member during our visit?

A: Yes. We would be pleased to help you enjoy your time in the DC area. We can provide senior care services wherever you have made your accommodations. Please make your arrangements well in advance of your arrival.

Q: I am a medical professional. How can I refer clients to ACC Family?

A: Simply give us a call or contact us via the Contact Page of our Web site. One of our experienced homecare coordinators will call you back to review your recommendation. Then we’ll contact the family directly. Once arrangements have been made, we’ll give you a courtesy follow-up call to confirm that your client is in good hands.

Q: How do you bill for services?

A: For your convenience, a single bi-weekly billing cycle relieves you from paying anyone but ACC Family. Visa and MasterCard payments are accepted.